Customer Support

How do I access my personal data and reservations information?

Simply click on the "My Profile" icon and log into the system if requested to do so. You will have access to all of your personal data to add, change or delete information. To reach your reservations information, click on the “My Trips” icon and log into the system if you are requested to do so.

How do I confirm my purchase?

After you have made your reservation, you should receive a confirmation e-mail. If you do not receive a confirmation e-mail or no longer have the e-mail, you can click on the “My Trips” icon at the top of the VivaLaPaz.net page. This will show you all of the trips you have planned as well as the status of the trip.

How do I cancel my reservation?

If you need to cancel your hotel, car rental, or activity reservation, click on the “My Trips” icon at the top of the VivaLaPaz.net page. Choose the reservation you need to cancel. All cancellations are subject to the policies of the travel provider. For example, a Hotel may have a penalty of collecting one night's stay if the reservation is not cancelled by a certain time. Be sure to read the travel provider's policy before completing your cancellation.

How do I contact VivaLaPaz.net?

For any VivaLaPaz.net customer support issues, such as questions regarding the VivaLaPaz.net website, your travel itinerary, or any transactions you have conducted with VivaLaPaz.net, please contact our Customer Support team.

Call us

By Phone:

From the United States and Canada : 1 800 485 4959
From Mexico : 01 800 864 8474
From Other Countries: 1 559 431 7300

By Email:

Email: custsrvc@VivaLaPaz.net
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico : 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)